Customers expect you to operate within regulatory requirements and to meet community standards. You need oversight of staff and processes along with security control measures for key data, including customer information. Compliance management systems can help. […]
Blogging is to writing what extreme sports are to athletics.
Andrew Sullivan
Does employee engagement decrease conduct risk? You can bank on it
Corporate risk management solutions require high employee satisfaction to be successful. We unpack the 5 factors that drive employee engagement and reduce risk, examine the role of risk management software and share results of a Bankwest trial. […]
4 reasons why employee development matters
To stay competitive, top employers need to retain and develop their existing people. We unpack why people development is critical to business success and offer our four top reasons for focusing on employee development. […]
Conduct risk: tracking the day-to-day behavioural issues of your employees
Behavioural and performance issues can negatively impact your team and business. Tracking and documentation is critical and without it your business can be exposed to a range of risks.
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Coaching without coaching management software? It’s time to power up your employee development
We look at how businesses can realise the return on investment of their coaching programs and reveal some insights about an A/B study with Origin Energy. […]
Is a lack of employee development driving high turnover?
Are you giving your team development opportunities they can take advantage of? Here, we dive into how learning and development plans can form an essential part of your engagement strategy and share results of a YakTrak trial that delivered some surprising benefits. […]
Don’t let unhappy team members mess with your compliance
Do you know that employee engagement can be an essential element of enterprise risk management? We look at how improving employee engagement and satisfaction can increase compliance with regulations and legislation, helping businesses reduce legal, reputational and financial risk. […]
How risk management software can support your business to grow and reach its goals
Uncertainty is an ever-present problem for businesses, making risk management software an essential tool that can help your business navigate a range of risks and ultimately support its growth strategies. […]
Coaching or training? (And why it matters when you’re managing compliance)
Contact centres often confuse training with coaching. We explore the differences between the two and how they can help improve your compliance management. […]
Contact Centres: The ‘no-time-to-coach’ approach is costing you dearly
Contact centre working environments are changing rapidly. YakTrak’s COO Brad Thomas explores how leaders are managing high attrition, high call queues and low service levels and unpacks the keys to connected leadership. […]