Andrew Sullivan
Making sure that your people follow business processes, represent brand values and comply with regulations seems like a no-brainer. But as we’ve seen (the handing out of financial penalties for non-compliance recently springs to mind) oversight and checkpoints are not always as robust as they should be. If you need a reminder as to why […]
A beginning of a new year is a time when many of us think about resolutions and resetting. The start of this year feels a bit like a re-set in itself after the turmoil of 2020. A vaccination program is on the way and over summer many of us have experienced what a ‘COVID-normal’ world […]
At YakTrak we believe that a healthy mind is just as important as a healthy body. Feeling good and functioning well contributes to overall wellbeing, and it’s important for us, our staff, our clients and their teams. So we’re proud to announce that we’ve joined the Royal Melbourne Hospital to promote 5 Ways to Wellbeing […]
What 2020 taught me by Brad Thomas You would be hard pressed to find a human being or business that hasn’t been impacted by the year that was. YakTrak and our team are no exception. I could write about how amazing our team has been with the transition to working from home and handling […]
As we’ve seen this year businesses need to be ready for the unexpected. COVID-19 has shown how organisations can be vulnerable to external threats, and, perhaps more importantly, how an organisation’s ability to respond to changed circumstances can mean survival. The businesses that have been able to swiftly shift operational models, ‘pivot’, or even reinvent […]
Is your organisation tied to the idea of holding performance management reviews with your team once or twice a year? It might be time to consider if your reviews are delivering on their good intentions. Traditional performance management takes a top down approach that often focuses on an annual appraisal. It’s a model that’s used […]
Businesses know they need to meet compliance requirements, but having visibility and clear paths for remediation can prove tricky. How can YakTrak help? YakTrak provides visibility and can help to remediate conduct risk breaches through targeted coaching. Watch the 90-second video to see how YakTrak can help you manage conduct risk. Read more about […]
Over the last few years, there has been increasing pressure for transparent governance, culminating in an unpreceded swath of royal commissions, reviews, recommendations, and new regulations. As a result, multiple sectors in Australia are in crisis, in large part driven by challenges to set up appropriate risk management systems and respond in line with community […]
Three years ago, EnergyAustralia set a goal to become one of Australia’s top 5 contact centres. In June they took the number 1 spot. Read on to discover how an employee coaching strategy helped EnergyAustralia to outrank more than 60 contact centres. Improving customer conversations and employee satisfaction EnergyAustralia started their employee coaching journey with […]
Can you really change behaviour to drive performance? by Brad Thomas I have spent a lot of time reflecting on how to shift behaviour to drive performance over the years. I’ve worked side-by-side with many of Australia’s most recognised brands to improve employee outcomes and I keep coming back to the same answer: Most […]