This year we’ve laid the groundwork for a future full of innovation. We reflect on the biggest milestones of the year and look to the new horizons we’ll be exploring in 2025. […]
Reflecting on 2024: A year of growth and new horizons
Blogging is to writing what extreme sports are to athletics.
Andrew Sullivan
Contact centre coaching: 7 steps for leaders
Get the best from your team with on-the-job contact centre coaching. Our guide provides 7 essential steps for team leaders. […]
Set for success: Employee onboarding
Get your new recruits up to speed and delivering value to your business by getting employee onboarding right. We provide a strategy for the first year for new employees. […]
Managing staff turnover: Employee recognition
Employee recognition should play a key role in your strategies for reducing turnover. In this quick read we explain why and offer ideas and tips you can get started with today. […]
Managing staff turnover: Employee experience management
Employee experience (EX) impacts retention, engagement and business performance. In this quick read, we look at the critical factors impacting EX. […]
Managing staff turnover: Boosting employee satisfaction in the workplace
High employee satisfaction leads to higher customer satisfaction, increased productivity and a positive workplace culture. In this quick read we explore its impact on business and give you strategies you can start to implement. […]
Managing and reducing staff turnover in contact centres
In our latest blog we take a deep dive into what drives high staff turnover. We explain what causes high turnover, how it impacts your business and offer strategies to manage it. […]
Building the employee experience
Building the employee experience makes a difference to employee retention, engagement and business performance. We explore strategies for lifting it. […]
Kicking goals: Using a personal development plan
Personal development plans can help you to achieve your professional and personal goals. Here we look at how you can use them to achieve your objectives. […]
Setting goals at work
In this quick read, we explore goal setting to lift employee performance and how you can set goals with YakTrak to get the most of your employee coaching. […]