Andrew Sullivan
Uncertainty is an ever-present problem for businesses, making risk management software an essential tool that can help your business navigate a range of risks and ultimately support its growth strategies. But before we learn how risk management software can support your business’s risk management strategy, let’s explore why businesses need a strategy for managing risk […]
A common mistake we see in contact centres is coaching being confused with training. Often when team leaders are told they need to train their teams about managing compliance, they try to fit it into their regular behavioural coaching sessions, thinking coaching is the same thing as training. But coaching is NOT training. Coaching looks […]
By Brad Thomas Contact centre working environments are changing rapidly. They will never be the same again. The last two years has seen a significant shift to remote working, with some of Australia’s most recognised brands making the shift permanently. Employees now realise the whole country and even the world has opened as an opportunity […]
Since the final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry in 2019, conduct risk has become a buzz word. But what is conduct risk, and what are conduct risk examples? To better understand conduct risk and how to tackle it, we have compiled a list of conduct […]
With a new year comes new resolutions and a commitment to improvement. Managing conduct risk continues to be a priority for organisations. The worst examples of improper conduct on the part of employees or leaders have seen organisations brought to their knees and serve as cautionary tales for today’s enterprises. A common question we get […]
By Brad Thomas At YakTrak, the team is back on board after a well-deserved holiday break. Which is good news because 2022 is already shaping up to be one of our busiest years yet. With two years of upheaval behind us all it’s good to focus on the positives. So, I want to look at […]
It’s the start of a new year and with that comes time to reflect, refocus and reset your employee performance objectives and associated performance development plans. There are many good reasons for taking a fresh look at your people development plans, including to support performance targets and to address capability gaps, however one of the […]
By Brad Thomas Well gee wilickers! I haven’t used that term in a long time, but I think the year we just had calls for it. At this time last year, we toasted to what would surely be a better, easier, healthier year. What a fizzer that turned out to be However, it goes without […]
Setting people development goals and objectives is a crucial leadership task that has real impacts on organisational performance. The right goals and objectives can inspire employees, lift capability and improve outputs. Alternatively, failing to set goals or a lack of clarity around goal creation can lead to team members feeling unmotivated or unsure about what’s […]
So, your organisation has implemented an employee coaching and people development program but you’re struggling to gain the visibility you need to maximise success. Make sure you get the most out of the investment by using the right people development tools to help your program – and your people – stay on course. Why would […]