Privacy Policy
We respect your privacy
YakTrak respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and continuously review our practices to remain aligned with updates to the Act.
This policy outlines how we collect, use, disclose and protect your personal information, including information processed through AI tools and technologies.
“Personal information” means information that identifies or reasonably identifies you, and includes sensitive information such as voice recordings, coaching session transcripts, behavioural data, and any data processed using AI services.
YakTrak is ISO 27001 accredited, demonstrating our commitment to the secure and compliant management of user and client data.
Collection of personal information
YakTrak collects and stores personal information you provide directly, through your use of our services, or via third parties where applicable. This may include:
- Name, email, contact details
- Employment details (e.g. manager, role, team)
- Coaching goals, KPIs, feedback and performance data
- Transcriptions and summaries of interactions
- Data generated from AI evaluation and feedback features
In addition, we may collect information relating to your interactions with YakTrak, including metadata, behavioural data, and usage logs for platform performance and security monitoring.
How we collect your personal information
We collect personal information:
- When you register, log in, or use our services
- When you communicate with us via email, chat, or voice
- When you participate in sessions transcribed through the platform
- Through integrations with third-party systems such as performance management tools or telephony platforms
- Through cookies and analytics on our website
If we receive personal information from third parties, we handle it in accordance with this Privacy Policy and applicable law.
Use of AI in our services
YakTrak uses AI technology to enhance experiences and provide actionable insights. This includes:
- Transcribing and summarising coaching conversations
- Analysing activities for quality and behavioural trends
- Providing AI-generated feedback based on defined models (e.g. ACDC model)
Where AI is used, YakTrak ensures transparency, fairness and accountability. AI insights are provided as a support tool and do not replace human judgment. No fully automated decisions are made that have a legal or similarly significant effect on individuals without human review.
You will be informed when AI tools are used, and where required, we obtain your consent before capturing or analysing data using AI.
Use of your personal information
We use your personal information to:
- Deliver and improve our services
- Provide coaching tools, reports, and insights
- Support professional development and compliance
- Enhance platform performance, security and user experience
- Inform you of updates, features, or events
We may also use de-identified or aggregated data for product development, and platform research. De-identified data is not considered personal information under the Privacy Act.
Disclosure of personal information
We may disclose your personal information:
- To employees, contractors or service providers involved in delivering YakTrak services
- To AI or cloud service providers (e.g. transcription, data hosting), with appropriate safeguards in place
- To third parties where you have consented or where legally required (e.g. under a court order or regulator request)
- During a business restructure, acquisition or sale, with confidentiality obligations
If personal information is transferred overseas, YakTrak ensures equivalent privacy protections are applied in accordance with Australian law.
AI, consent and your rights
You have the right to:
- Know when AI is used in processing your personal information
- Request access to or correction of your personal information
- Withdraw consent (where applicable)
- Raise concerns about how your information is used or processed by AI
YakTrak implements measures to ensure AI outputs are explainable and does not engage in automated profiling without human review.
To exercise your rights, please contact us using the details below.
Security of personal information
YakTrak takes reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These include encryption, access controls, monitoring, and staff training.
While we strive to protect your data, internet transmission is inherently insecure, and we cannot guarantee absolute security.
Accessing and correcting your information
You may request access to the personal information we hold about you at any time. If any of it is inaccurate, incomplete, or out of date, you may ask us to correct it.
Requests should be made in writing to: info@yaktrak.com.au
Complaints
If you believe your privacy rights have been breached or mishandled, please contact us at:
Building 5, Level 23, 727 Collins Street, Melbourne VIC 3008
Or email: info@yaktrak.com.au
We take privacy concerns seriously and aim to resolve complaints promptly.
Changes to this policy
We may update this policy from time to time to reflect changes in law, technology, or our practices. Updated versions will be posted on our website.
We encourage you to review this policy periodically.
Website, cookies and third-party links
Our website uses cookies to personalise content and analyse traffic. You can disable cookies in your browser settings. We may also use third-party services (e.g. Google Ads) to display targeted content.
YakTrak is not responsible for the privacy practices of external sites linked from our website.
Email: info@yaktrak.com.au
Last Updated: 1st July 2025