Our clients
Our clients don’t come to YakTrak for a one-size-fits-all system
They come from small and large customer operations, across many industries, often in highly regulated environments, when they need a performance enablement approach that fits their context and produces proof.
“We didn’t have to adapt to the product. It adapted to us.”
Operations Leader, Regulated Services
Clients
Case studies
Proof matters. See real outcomes by industry - what changed, how fast and what it took. Scan before-and-after shifts tied to AHT, FCR, NPS, conversion and compliance, then pick the next step that fits your context.
Embedding a leadership program with EnergyAustralia
EnergyAustralia partnered with YakTrak and GRIST Consulting to embed a consistent leadership and conversation framework across frontline teams. Supported by the YakTrak platform, the program contributed to 9% higher customer satisfaction, 13% higher employee engagement and 13% higher sales conversion.
5/20/2026
1
min read
Purposeful experimentation resulted in $951M of Funds Under Management for this Super Fund
Using the Little Big Experiment© and a micro-behavioural conversation framework, the fund shifted member conversations from transactional to proactive and value-adding. The program contributed to $951.5m in FUM roll-in and 10,566 members taking action.
5/19/2026
1
min read
Rolling out a coaching program at Bupa
Bupa trialled the YakTrak platform in two underperforming regions to improve visibility of coaching activity and quality. During the trial, coaching increased by 131%, coaching quality improved by 73%, and both regions moved from below target to above target.
5/16/2026
1
min read
Building leaders of the future at VicRoads
VicRoads used Tactical Leadership and ACDC Online Coaching to strengthen leadership fundamentals across 138 people leaders. The six-month program increased weekly coaching conversations by 37%, lifted coaching confidence and helped establish a more consistent leadership baseline across frontline and corporate teams.
5/15/2026
1
min read
Improving visibility at Bankwest
Bankwest used a three-month A/B trial to compare YakTrak platform users with non-users while shifting toward behaviour-led performance and conduct risk visibility. Teams using the platform recorded twice as many coaching-related goals and contributed to a 30% revenue lift.
5/13/2026
1
min read
Building future leadership skills across a major insurer
An insurer used two low-time learning sprints to build adaptive leadership, data maturity and digital fluency across 650 people leaders. The program increased regular AI use by 20 percentage points and improved data maturity by 13.5%.
5/13/2026
1
min read
Roadside Assistance
After completing a proactive coaching culture program, the client used the YakTrak platform to strengthen coaching cadence, visibility and leader accountability across branches. Over three months, the YakTrak group improved employee engagement by 65%, while the control group showed no change.
5/1/2026
1
min read
From Paper to Performance: How YakTrak Improved Adherence, Productivity and Referrals
A six-month trial compared the YakTrak platform with an existing paper and PDF process for tracking coaching, meetings and weekly commitments. Teams with strong operating rhythm adherence showed upward trends in productivity, needs met, home loan referrals and behaviour-focused coaching.
4/20/2026
1
min read
Empowering leaders through experimentation
Through a six-month Little Big Experiment program, five managers used purposeful experimentation, coaching rhythms and deliberate practice to link behaviour change to business priorities. The work supported outcomes including an 11% conversion uplift and projected $800,000 annual productivity savings.
4/19/2026
1
min read
Faster, smarter pathways to performance - powered by YakTrak + GRIST
Using the YakTrak platform and a psychology-led micro-behaviour model, this regulated contact centre introduced structured coaching rhythms and express ACDC coaching. Some agents achieved NPS lifts of up to +40, with stronger call openings, reduced AHT and improved leader visibility.
4/15/2026
1
min read
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