Our clients

Our clients don’t come to YakTrak for a one-size-fits-all system

They come from small and large customer operations, across many industries, often in highly regulated environments, when they need a performance enablement approach that fits their context and produces proof.

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“We didn’t have to adapt to the product. It adapted to us.”

Operations Leader, Regulated Services

Clients

“The people that we’ve worked with have been amazing. YakTrak have a level of transparency and honesty that, for me, is critical.”

Julie Bingham, Head of Member Services, QSuper Group

“Everyone was up and running on YakTrak really quickly and they could learn it themselves. YakTrak is very intuitive. The feedback was overwhelming compared to other software we have had, it was a hands down winner.”

Leisl Banfield, Business Improvement Manager, Bankwest

“YakTrak will tell you exactly what they think, delivered with the spirit and intention of really helping you and your business. They are absolutely committed to the success of your organisation.”

Rhod McKensey, CEO, Honeysuckle Health (formerly Group Executive, nib)

“YakTrak understand banking. They can have a robust strategic discussion and then work with the appropriate levels of my team to ultimately deliver a program that reflects our strategy.”

Ross Miller, Chief Customer Engagement Officer, Consumer & Business, Westpac and General Manager, St George Bank at Westpac Banking Group

Case studies

Proof matters. See real outcomes by industry - what changed, how fast and what it took. Scan before-and-after shifts tied to AHT, FCR, NPS, conversion and compliance, then pick the next step that fits your context.

Browse all case studies
Case study

From Paper to Performance: How YakTrak Improved Adherence, Productivity and Referrals

By digitising coaching rhythms and weekly commitments, YakTrak helped banking teams improve adherence, accountability, and performance — driving measurable gains in productivity, referrals, and coaching quality.
4/20/2026
1
min read
Case study

Empowering leaders through experimentation

Purposeful experimentation and a simple coaching rhythm helped a major health fund lift conversion by 11% and project $800,000 in annual productivity savings through reduced AHT and stronger objection handling.
4/19/2026
1
min read
Case study

Building future leadership skills across a major insurer

In two agile learning sprints, a major insurer developed 650 leaders and delivered a 13.5% lift in data maturity, with 43% finding more effective ways of working—using just 7 hours per sprint.
4/17/2026
1
min read
Case study

Faster, smarter pathways to performance - powered by YakTrak + GRIST

YakTrak + GRIST helped an Australian energy provider link micro-behaviour adoption to NPS and repeat call shifts—delivering NPS lifts of up to +40 alongside stronger call openings and lower AHT.
4/15/2026
1
min read
Case study

Embedding a leadership program with EnergyAustralia

A three-year partnership helped EnergyAustralia embed consistent coaching and conversation standards—achieving #1 Australian Sales Contact Centre (2020) with a 9% lift in customer satisfaction and 13% improvement in sales conversion
4/11/2026
1
min read
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