Employee coaching software that powers the performance of your people

Deliver higher performance and build a more agile workforce by developing your people on the job. YakTrak wrangles all the information you need to build capability and delivers the insight you need to power the development of your people.

Create your own path to performance with YakTrak

“YakTrak was a clear standout against other technology solutions due to its out of the box functionality and intuitive design which made it incredibly easy to embed. YakTrak provides an insightful overview of the adherence and quality of our coaching and development cadence.” 

– Sean Francis, Engagement and Communication Lead, EnergyAustralia

Frequently asked questions

Who uses YakTrak?

We work with businesses who want to improve employee performance and employee engagement in their front-line and customer service teams. We collaborate with organisations in highly regulated sectors including:

• Banking
• Finance
• Superannuation
• Insurance
• Energy

We’re working with some of Australia’s largest contact centres to drive better customer interactions. We’ve helped:

• EnergyAustralia’s contact centre become number 1 in Australia by embedding a coaching culture
• BankWest to lift revenue (YakTrak users recorded a 30% lift in revenue compared to non-users)
• improve coaching, team meeting attendance, engagement and sales at Bupa.

We can tailor our employee coaching platform to provide you with the outcomes your business needs.

What can I do to deliver impressive performance outcomes?

At YakTrak we know that improving performance relies on a trio of factors:

• Improving employee engagement: an engaged employee is more likely to consistently deliver – they are more likely to reach their goals and help their peers to reach theirs
• Providing clarity around expectations: by letting your employee know what they are expected to do to improve their performance, they’re more likely to do it
• Supporting teams when and where they need it: consistent targeted feedback helps to keep an employee on track, improve capability and reach their goals

YakTrak supports your business needs. It is specifically designed to track and measure goals, encourage the conversations that build understanding of expectations and support employees to reach their outcomes.

Customers who use employee coaching or an on-the-job training program with YakTrak’s software to support conversations see results.

How can I improve my performance management approach?

Give your teams clarity on the behaviours you want to see and then coach them to succeed. Developing employees while on the job will deliver the performance you want to see, where it counts. Using YakTrak will help:

• target key goals and associated skills
• address unwanted behaviours in a constructive way
• ensure your teams practice new behaviours, and
• commit to building new skill sets and expertise.

Using YakTrak with regular employee coaching sessions means you’ll build a framework for regular feedback and helpful conversations – this means that team leaders and team members are more likely to stick to the program.

In what ways does YakTrak help leaders and managers be better at coaching?

People feel better when they get better at what they do. That’s true at all levels of an organisation.

YakTrak supports management and leadership to become better coaches. With YakTrak, leaders in on-the-job training roles are inspired to keep learning too. With practice they improve their coaching skills, meaning that leadership development and employee development outcomes are lifted!

YakTrak helps leaders to:

• Observe teams
• Track and measure for specific goals and behaviours
• Develop a rhythm that provides regular feedback and encouragement

YakTrak supports leaders to observe and coach their team members. Establishing a coaching cadence means management and leaders build coaching into their workday.

How does YakTrak empower an employee?

Great employee coaching, training and mentoring encourages staff to think about their next career steps, supports their progress and acknowledges their wins.

When an employee uses YakTrak’s employee coaching software they’ll get regular feedback and be supported to stick to their training and coaching conversations. Employee engagement will also improve as people become more empowered over their own performance outcomes and goals.

How does YakTrak improve conversations?

YakTrak measures the organisational cadence so leaders and frontline staff know when coaching conversations are coming and helps to make sure that they’re having them regularly.

Regular, genuine conversations focused on measurable behaviours leads to a better coaching experience. Regular coaching can help team members improve their customer conversations too by focusing on one behaviour at a time.

What are the best ways to keep people focused on reaching their goals?

Tracking goals, measuring outputs and reporting to stakeholders keeps everyone focused. YakTrak’s powerful real-time reporting gives leaders insight into the quality and quantity of coaching activity – and the corresponding lift in capability and outputs.

When goals are met celebrate talent and reward success before moving onto the next goal. Match your wins to on the job training and celebrate.

How can coaching be used in the workplace?

Engaged and capable employees deliver higher performance outcomes and on the job coaching is super-effective at both engaging people and improving capability.

Regular coaching and consulting with teams helps management and leaders build trust with front line employees. Teams are more likely to develop a clear understanding of what needs to be done to improve employee performance and are more likely to be recognised for achieving goals. YakTrak’s software specifically supports on-the-job coaching helping to drive employee engagement.

What are the best coaching programs?

Traditional performance management centred on annual reviews and development programs delivered with off-site often won’t deliver the results you’re looking for.

Great coaching programs work when they’re connected to the daily operational reality of your workplace. On the job coaching supported online by YakTrak provides sustainable high-performance outcomes.

YakTrak’s cloud based software platform provides a positive addition to your training by embedding key activity, through coaching, whilst on the job.

Wrangling all the information you need to build capability can be a challenge, YakTrak delivers the insights you need to power the development of staff. YakTrak lets you create your own unique path to performance.

What’s the best way to set goals?

Keep your employee development program focused. Focusing on all measurable outputs can become confusing. Setting goals related to specific outputs leads and focusing on 1 to 3 key behaviours will provide sustainable results.

Target driven goals might work in the short-term, but the key to long-term improvement is focusing on the actions and behaviours people need to demonstrate to improve performance. If people knew what they had to do to reach their targets, they’d be doing it already.

How hard is it to set YakTrak up?

Our software platform is easy to set up and use. We co-create for the best outcome for your business:

• Our responsive rapid ideation means we’ll get you a solution quick smart
• The software is easy to implement for both ‘out of the box’ and tailored solutions
• Cost-effective to customise and simple to maintain
• Effortlessly integrates with APIs and other HR software
• Customisable forms track the data that’s important to your business

What are YakTrak’s safety and security features?

• YakTrak’s safe and secure – with all data kept in Australian-based data centres
• YakTrak’s a cloud-based application, so there’s no need for local installation nor private hosting
• On top of our powerful coaching features we’ve added superior protections to keep your data safe and set up workflows for compliance reporting
• We’re ISO27001 accredited