YakTrak has allowed us... to see trends before they become problems.

Sean Francis, EnergyAustralia

Embedding a leadership program with EnergyAustralia


EnergyAustralia partnered with YakTrak and GRIST Consulting to embed a leadership and conversation framework across its frontline teams. EnergyAustralia’s goal was to improve its customer conversations and become Australia’s top contact centre. 

In three years, EnergyAustralia has reached its goal: 

Read more about EnergyAustralia’s journey.


“YakTrak was a clear standout against other technology solutions due to its out of the box functionality and intuitive design which made it incredibly easy to embed. YakTrak provides an insightful overview of the adherence and quality of our coaching and development cadence.”

– Sean Francis, Engagement and Communication Lead, EnergyAustralia