Andrew Sullivan
We explore how coaching helps employee retention and recruitment, making it a critical element of effective employee engagement strategies and share the results of an A/B test with Bupa. […]
Customers expect you to operate within regulatory requirements and to meet community standards. You need oversight of staff and processes along with security control measures for key data, including customer information. Compliance management systems can help. […]
Corporate risk management solutions require high employee satisfaction to be successful. We unpack the 5 factors that drive employee engagement and reduce risk, examine the role of risk management software and share results of a Bankwest trial. […]
To stay competitive, top employers need to retain and develop their existing people. We unpack why people development is critical to business success and offer our four top reasons for focusing on employee development. […]
Behavioural and performance issues can negatively impact your team and business. Tracking and documentation is critical and without it your business can be exposed to a range of risks.
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We look at how businesses can realise the return on investment of their coaching programs and reveal some insights about an A/B study with Origin Energy. […]
Are you giving your team development opportunities they can take advantage of? Here, we dive into how learning and development plans can form an essential part of your engagement strategy and share results of a YakTrak trial that delivered some surprising benefits. […]
Do you know that employee engagement can be an essential element of enterprise risk management? We look at how improving employee engagement and satisfaction can increase compliance with regulations and legislation, helping businesses reduce legal, reputational and financial risk. […]
While there are many tools that can lower your running costs, help customers answer their own queries, or reduce the risk of fraud, finding contact centre technology that supports and develops your human capital can be transformational too. […]
It’s easy to find sound-bite advice about how to motivate your employees and improve contact center employee engagement, but it’s important to begin with the right foundations. […]