Businesses know they need to meet compliance requirements, but having visibility and clear paths for remediation can prove tricky.
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Using YakTrak’s conduct risk workflows
Blogging is to writing what extreme sports are to athletics.
Andrew Sullivan
The rise of conduct risk
Over the last few years, there has been increasing pressure for transparent governance, culminating in an unpreceded swath of royal commissions, reviews, recommendations, and new regulations. As a result, multiple sectors in Australia are in crisis, in large part driven by challenges to set up appropriate risk management systems and respond in line with community expectations. […]
Becoming Australia’s no 1 contact centre
Three years ago, EnergyAustralia set a goal to become one of Australia’s top 5 contact centres. In June they took the number 1 spot. Read on to discover how an employee coaching strategy helped EnergyAustralia to outrank more than 60 contact centres. […]
Why is shifting employee behaviour so hard?
I have spent a lot of time reflecting on how to shift behaviour to drive performance over the years. I’ve worked side-by-side with many of Australia’s most recognised brands to improve employee outcomes and I keep coming back to the same answer: Most organisations know what needs to be done but executing consistently proves to be really hard work. […]
New data leakage prevention function
Data breaches can cause financial loss and damage your brand’s reputation – protecting your business is critical. At YakTrak we’ve built a new data leakage prevention function to protect the critical information you work with from being intentionally or unintentionally transmitted to a 3rd party. This means that while your employees are engaged in on-the-job coaching you can have peace of mind that the business-critical, sensitive, confidential and regulated information they work with won’t be leaked. […]
Employee-led coaching on the rise
We weren’t sure what impact that COVID-19 and enforced isolation would have for our clients in the finance, energy and insurance contact-centre industry. Working with highly regulated industries we knew our clients couldn’t afford to take their eyes off conduct risk, compliance workflows, employee performance and people development. But we didn’t know how that would play out. […]