Andrew Sullivan
Uncertainty is an ever-present problem for businesses, making risk management software an essential tool that can help your business navigate a range of risks and ultimately support its growth strategies. […]
Contact centres often confuse training with coaching. We explore the differences between the two and how they can help improve your compliance management. […]
Contact centre working environments are changing rapidly. YakTrak’s COO Brad Thomas explores how leaders are managing high attrition, high call queues and low service levels and unpacks the keys to connected leadership. […]
By investing in your leaders you’ll build capability, help your people flourish and can avoid the great resignation. […]
Contact centres can take purposeful, consistent and practical steps with existing employees to improve the employee experience – and improve retention.
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What is conduct risk, and what are conduct risk examples? To better understand conduct risk and how to tackle it, we have compiled a list of conduct risk examples and looked at what factors can help mitigate different types of conduct risk. […]
Managing conduct risk continues to be a priority for organisations. The worst examples of improper conduct on the part of employees or leaders have seen organisations brought to their knees and serve as cautionary tales for today’s enterprises. […]
At YakTrak, the team is back on board after a well-deserved holiday break. YakTrak COO looks at what’s coming up this year. […]
It’s the start of a new year and with that comes time to reflect, refocus and reset your employee performance objectives and associated performance development plans. […]
At this time last year, we toasted to what would surely be a better, easier, healthier year. What a fizzer that turned out to be. However, it goes without saying that it’s worth looking at the positives. […]