Andrew Sullivan
Making sure that your people follow business processes, represent brand values and comply with regulations seems like a no-brainer. But as we’ve seen (the handing out of financial penalties for non-compliance recently springs to mind) oversight and checkpoints are not always as robust as they should be. If you need a reminder as to why you need to improve your compliance management in 2021 read on. […]
A beginning of a new year is a time when many of us think about resolutions and resetting. The start of this year feels a bit like a re-set in itself after the turmoil of 2020. A vaccination program is on the way and over summer many of us have experienced what a ‘COVID-normal’ world may look like. […]
At YakTrak we believe that a healthy mind is just as important as a healthy body. Feeling good and functioning well contributes to overall wellbeing, and it’s important for us, our staff, our clients and their teams. […]
You would be hard pressed to find a human being or business that hasn’t been impacted by the year that was. YakTrak and our team are no exception. I could write about how amazing our team has been with the transition to working from home and handling it all like absolute champs. I could talk about how lucky we are to have a product that, unbeknown to us at inception, supports organisations working from home during a pandemic. […]
As we’ve seen this year businesses need to be ready for the unexpected. COVID-19 has shown how organisations can be vulnerable to external threats, and, perhaps more importantly, how an organisation’s ability to respond to changed circumstances can mean survival. The businesses that have been able to swiftly shift operational models, ‘pivot’, or even reinvent their business strategy have been better placed to withstand the impacts of the pandemic. […]
Is your organisation tied to the idea of holding performance management reviews with your team once or twice a year? It might be time to consider if your reviews are delivering on their good intentions. […]
Businesses know they need to meet compliance requirements, but having visibility and clear paths for remediation can prove tricky.
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Over the last few years, there has been increasing pressure for transparent governance, culminating in an unpreceded swath of royal commissions, reviews, recommendations, and new regulations. As a result, multiple sectors in Australia are in crisis, in large part driven by challenges to set up appropriate risk management systems and respond in line with community expectations. […]
Three years ago, EnergyAustralia set a goal to become one of Australia’s top 5 contact centres. In June they took the number 1 spot. Read on to discover how an employee coaching strategy helped EnergyAustralia to outrank more than 60 contact centres. […]
I have spent a lot of time reflecting on how to shift behaviour to drive performance over the years. I’ve worked side-by-side with many of Australia’s most recognised brands to improve employee outcomes and I keep coming back to the same answer: Most organisations know what needs to be done but executing consistently proves to be really hard work. […]