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Learning models
Our take on contact centre change: trends that matter, behavioural insights in plain English, practical tools to apply, and field notes on what works, what doesn’t, and why.
Practice makes perfect – but how much is enough?
Getting better at a skill may depend less on total hours and more on repeated, quality practice events. This article explores deliberate practice, what research suggests about skill application, and why leaders need ways to set goals, follow up and see practice in action.
Unlocking the Full Potential of L&D: The Trusted Advisor Model
L&D teams can create greater strategic value when they move beyond reactive training requests. This article explores the Trusted Advisor model and the skills that help L&D become stronger business partners, including consulting capability, data use and stakeholder relationships.
Why the 70:20:10 learning model is a game-changer
The 70:20:10 learning model helps explain why workplace learning needs more than formal training. It highlights the value of on-the-job practice, coaching, feedback and peer learning in building capability that lasts.
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