Blogs
People development
Our take on contact centre change: trends that matter, behavioural insights in plain English, practical tools to apply, and field notes on what works, what doesn’t, and why.
When coaching conversations are free to be coaching conversations
Great coaching conversations happen when people can focus on the discussion, not the note-taking.
When memory becomes the weakest link in coaching
By turning coaching conversations into a reliable record of insights, actions and outcomes, organisations can create more consistent pathways to lasting behaviour change.
Stop debating scores, start improving daily
MyFocus helps contact centre teams move beyond score-first QA/CX assessment. It turns performance data into a daily improvement loop, helping consultants choose a KPI, focus on one high-impact behaviour and track progress using real-time behavioural data.
Unlocking the Full Potential of L&D: The Trusted Advisor Model
L&D teams can create greater strategic value when they move beyond reactive training requests. This article explores the Trusted Advisor model and the skills that help L&D become stronger business partners, including consulting capability, data use and stakeholder relationships.
Why the 70:20:10 learning model is a game-changer
The 70:20:10 learning model helps explain why workplace learning needs more than formal training. It highlights the value of on-the-job practice, coaching, feedback and peer learning in building capability that lasts.
GRIST + YakTrak: A new era of people development
GRIST and YakTrak have united to bring behavioural expertise and platform visibility together. This article explains what the partnership means for people development, coaching, compliance, onboarding and measurable performance improvement.
The future of work: How to future-proof the skills in your organisation
Future-ready organisations need practical ways to build the skills their people will need next. This article explores the future of work, key skill trends and how micro-behaviours can help turn capability development into everyday action.
Did something here connect with a challenge you’re working through?
The next step is to look at how the ideas translate into day-to-day practice. Talk with a consultant about your situation or book a demo to see the platform in action.