Blogs
Behavioural change
Our take on contact centre change: trends that matter, behavioural insights in plain English, practical tools to apply, and field notes on what works, what doesn’t, and why.
The Seinfeld Strategy: beat procrastination
The Seinfeld Strategy helps beat procrastination by turning consistency into a visible daily habit. This article explains how “don’t break the chain” works and why small, repeatable actions can build momentum over time.
Practice makes perfect, but is all practice created equal?
Not all practice builds skill equally. This article explains how deliberate practice uses challenge, repetition and feedback to help people improve specific behaviours and build capability over time.
Change management consulting that leaders can run every week
Change becomes easier to sustain when leaders can see what to coach, practise and verify each week. This article explores how micro-behaviours, ACDC coaching, operating rhythms and evidence help connect daily actions to measurable outcomes.
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