# YakTrak

> Performance enablement platform and consulting service for contact centres in banking, insurance, superannuation, and government. Combines coaching technology with behavioural science (micro-behaviours, ACDC methodology, 70:20:10) to build measurable development pathways.

## Platform
- [Platform Overview](https://www.yaktrak.com.au/platform): Coaching workflows, compliance tracking, behavioural analytics
- [People Development](https://www.yaktrak.com.au/platform/features/people-development): Feature detail
- [Employee Coaching](https://www.yaktrak.com.au/platform/features/employee-coaching): Feature detail
- [Compliance Management](https://www.yaktrak.com.au/platform/features/compliance-management): Feature detail
- [Pricing](https://www.yaktrak.com.au/platform/pricing): Platform pricing

## Consulting
- [Consulting Services](https://www.yaktrak.com.au/consulting): GRIST-delivered performance improvement and leadership development

## Methodology
- [Proven Methodology](https://www.yaktrak.com.au/why-us/proven-methodology): Micro-behaviours and ACDC coaching framework
- [Micro Behaviours](https://www.yaktrak.com.au/why-us/proven-methodology/micro-behaviours): Behavioural science approach
- [ACDC Coaching](https://www.yaktrak.com.au/why-us/proven-methodology/acdc-coaching-methodology): Coaching methodology

## Case Studies
- [Case Studies](https://www.yaktrak.com.au/resources/case-studies-and-success-stories): Results from Bankwest, nib, Bupa, EnergyAustralia

## Company
- [Our Story](https://www.yaktrak.com.au/why-us/our-story): 35+ years of GRIST experience
- [Our Team](https://www.yaktrak.com.au/why-us/our-people): Expert consultants and platform team

## Key Facts
- Bankwest: 30% revenue lift, 6x higher attrition in non-YakTrak teams
- Big 4 Bank: AHT reduced by 17.4 seconds, repeat calls down from 25% to 19.6%, attrition -22% in 6 months
- Integrates with Amazon Connect Contact Lens
- Target markets: Australian regulated industries